Refund and Returns Policy
Last updated: 18th January 2024
Thank you for shopping at LearningHub Africa.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Afrikart Business Solutions Ltd, P.O. box 76940-00620, Nairobi.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to LearningHub Africa, accessible from https://learninghub.africa
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel a purchased an online course within 3 days without giving any reason for doing so.
The deadline for cancelling the online course is 3 days from the date on which You received gained access or on which a third party you have appointed, who is not the carrier, gets access to the online course.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: [email protected]
We will reimburse You no later than 14 days from the day on which We receive the cancellation notice. We will use the same means of payment as You used for the Order, and You will incur the fees for such reimbursement.
Conditions for Returns
In order for the products to be eligible for a return, please make sure that:
- The online course duration is 7 days or 60 hours and above.
The following products cannot be returned:
- eBooks – once you buy an eBook and it is in your possession, it remains with you forever unless you delete it. It would be difficult for LearningHub Africa to ascertain whether you would still be holding a copy of the deleted product in your computer or digital device.
- Short online courses – The provided course introduction and curriculum is meant to give you enough information to the potential learner to peruse for free. It is highly recommended You take advantage of this information which will allow you to know what you are getting involved in. If for some reason you did not like the style, pacing or delivery method, then you probably should not invest in the full course. You are advisable to familiarize yourself with the website through the FREE or shorter courses.
We reserve the right to refuse returns of any product that does not meet the above return conditions in our sole discretion.
Only regular priced products may be refunded. Unfortunately, products on sale cannot be refunded.
Returning Products
Once a refund is done to your cancelled online course, you will not be able to the course again and it will be removed from your account on LearningHub Africa.
Policy Amendment
We may amend this Policy at our sole discretion from time to time. We reserve the right to update, revise or modify this Policy without prior notice to Users and Instructors. Please review this policy before you purchase or upload any Digital products in the website. Your continued use of the LearningHub platform after any changes, revisions or modifications to this Policy shall indicate your agreement with the terms of such revised and/or amended Policy.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: [email protected]